Terms and Conditions

Please read these Terms and Conditions carefully before using the Lacuna website. Your access to; and use of Lacuna is conditioned on your acceptance of and compliance with these Terms and conditions and our returns policy. These terms apply to all visitors, users and others who access or use our website. By accessing or using the Lacuna website you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Lacuna website.


If you wish to purchase any product or service made available through our website, you may be asked to supply certain information relevant to your Purchase including, without limitation, your (name, address, phone and email address as well as credit card details etc). The customer acknowledges and consents to Lacuna storing the customer's personal data necessary to processing an order. This information remains confidential.  Information about security in relation to your personal information can be found in our Privacy Policy.

Customers will receive an email after purchase is made, confirming the order. Only payment methods stated on the website may be used to purchase items.

If a product is bought and you purchase the wrong size, you need to contact us within 14 days of the item arriving, or we cannot refund you. Shipping is paid by the customer for any returns made unless the item is faulty. We do not accept returns of sale items. We do not accept returns for change of mind or after the 14 day period. If item is bought on discount, the amount refunded will be the discounted price. Products must be unworn/unwashed with no stains/smells to be refunded. The products sold on the Website are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision. Customers are responsible for making sure shipping/billing information is correct before purchasing and Lacuna is not liable for any lost items from incorrect addresses or you not being home to collect. Expenses for redirecting/ tracking this order are the responsibility of the customer.

Shipping times are only estimated, but we can not ensure the parcel will reach you within this time frame due to holidays, delays etc. We do try our absolute best to get the items to you as fast as possible.

The Website and Social Media is provided ‘as is’ and we do not provide any express or implied representation or warranty and disclaim all responsibility as to:

  1. the availability of the Website and Social Media and its associated services at the time you wish to use it;
  2. merchantability, fitness for a particular purpose and non-infringement;
  3. accuracy or validity of information and Content on the Website and Social Media
  4. incompatibility of the website with any of your equipment, software or telecommunications links
  5. technical problems including errors or interruptions of the website
  6. failure of the website to meet your requirements.


Lacuna allows you to post, link, share and otherwise make available certain information, text, videos, or other material ("Content”).  

This content is only to be viewed and downloaded from the website/ social media for personal use.

You may only view and download Content on the Website for caching purposes and print a single copy of Content for personal use. This means that you cannot;

  1. republish any Content from this Website and Social Media;
  2. present any Content in public;
  3. reproduce or exploit any Content on this Website and Social Media for commercial purpose;
  4. edit or otherwise modify any Content on the Website and Social Media

You are able to post on social media platforms and our website, but by doing this you grant us a non-exclusive, transferable, sub-licensable, royalty-free, world-wide licence to use any Intellectual Property in Posts, including rights to:

  1. copy, reformat, edit or translate;
  2. publicly perform or present;
  3. distribute for any purpose including for commercial or advertising purpose; and
  4. incorporate in our Website and Social Media or any other works.

By uploading Posts on our Website and Social Media, you warrant that:

  1. you have the right and authority to provide the Post in the manner it is posted;
  2. you own the Post and have the right to assign copyright ownership and other Intellectual Property to us; and
  3. the Content is not prohibited content (see below)

You must not upload any Post that:

  1. is unlawful or promotes illegal behaviour;
  2. is harmful, threatening, abusive or harassing;
  3. incites violence or is graphical of violence;
  4. is pornographic or exploits people in a sexual manner;
  5. is defamatory or libellous;
  6. relates to gambling;
  7. promotes racism, bigotry, hatred, physical harm or any other discriminatory behaviour;
  8. is false, misleading or fraudulent;
  9. consists of any Malicious Computer Program;
  10. impersonates any person or entity or falsely misrepresent your affiliation with a person or entity;
  11. violates or encourages violation of these terms and conditions;
  12. infringes or violates another’s rights including copyrights or intellectual property rights;
  13. invades another’s privacy;
  14. includes photograph or image of another person or another person’s property without their consent;
  15. reveals anyone’s identification documents or sensitive financial information;
  16. is posted to disrupt the operation of the Website and Social Media and its related services

Links To Other Web Sites:

Our website may contain links to third-party web sites or services that are not owned or controlled by our company. Lacuna has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Lacuna shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or service.


We reserve the right, at our sole discretion to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. This will posted onto our website. What constitutes a material change will be determined at our sole discretion. 

Contact Us:

If you have any questions about these Terms, please contact us.